Warranty Administrator

Sheehy Motors Carlow

Full Time

Closing Date:

Warranty Administrator

Sheehy Motor Group has an immediate opening for an experienced Warranty Administrator based in our Carlow Dealership. The successful candidate must have a proven track record in a main dealer with in-depth experience of all aspects of warranty administration. The primary function of the role is the co-ordination and processing of warranty claims for the Volkswagen and Mercedes franchises and to provide guidance and assistance to the aftersales teams on all warranty related matters. This is a full-time permanent position, based in Carlow and reporting to the Service Manager with an OTE of €40k.

Main duties will include:

  • Timely processing of Warranty claims to respective Manufacturers
  • Implementation of warranty standards & compliance with factory standards
  • Review and adjudicate on Goodwill applications
  • Responsible for the return of warranty parts to the manufacturer
  • Generate KPI reports – outlining performance standards
  • Provide advice and assistance and ongoing coaching to the Aftersales Team
  • Liaise with Technical team to ensure full understanding of Quality Issues
  • Ensure all internal and external communications are of the highest standards
  • Building and maintaining professional relationships at dealership and manufacturer level.
  • Attend warranty training/ meetings as required
  • Ad-hoc duties as required

Person Specification

  • Strong relationship builder and team player
  • Exhibit excellent analytical and communication skills
  • Be self-motivated, with the ability to multi-task, prioritise work and meet deadlines
  • Be Flexible and adaptable to change
  • Possess Positive ‘can do’ attitude
  • Problem solver with a solutions mindset
  • Be efficient, with excellent organisational skills and attention to detail
  • Possess strong administrative and IT skills

Key Competencies

  • Minimum of two to three years’ experience in a similar role within the Motor Industry
  • Prior warranty experience with the Volkswagen Group would be a distinct advantage
  • Possess a strong technical understanding
  • Be fluent in verbal and written English
  • Knowledge of ADP Kerridge would be a distinct advantage
  • Full Clean Driving Licence


  • Additional leave
  • Bike to work scheme
  • Company events
  • Employee assistance program
  • Employee discount
  • On-site parking
  • Sick pay
  • Store discount
  • Wellness program


Job Types:Full-time, Permanent
Salary: From€36,000.00 per year
Schedule:Monday to Friday
Supplemental pay types:Performance bonus
Experience:Warranty Administration: 2 years (required)

If you would like to be considered for this exciting opportunity please submit a CV & cover letter using the 'Apply Now' button above. 

Sheehy Motor Group is an Equal Opportunity Employer 

We do not require the assistance of third parties or Agencies - Thank you