Warranty Administrator

Sheehy Motor Group has an immediate opening for an experienced Warranty Administrator based in our Carlow Dealership. The successful candidate must have a proven track record in a main dealer with in-depth experience of all aspects of warranty administration. The primary function of the role is the co-ordination and processing of warranty claims for the Volkswagen and Mercedes franchises and to provide guidance and assistance to the aftersales teams on all warranty related matters. This is a full-time permanent position, based in Carlow and reporting to the Service Manager with an OTE of €40k.

Main duties will include:

• Timely processing of Warranty claims to respective Manufacturers
• Implementation of warranty standards & compliance with factory standards
• Review and adjudicate on Goodwill applications
• Responsible for the return of warranty parts to the manufacturer
• Generate KPI reports – outlining performance standards
• Provide advice and assistance and ongoing coaching to the Aftersales Team
• Liaise with Technical team to ensure full understanding of Quality Issues
• Ensure all internal and external communications are of the highest standards
• Building and maintaining professional relationships at dealership and manufacturer level.
• Attend warranty training/ meetings as required
• Ad-hoc duties as required

Person Specification

• Strong relationship builder and team player
• Exhibit excellent analytical and communication skills
• Be self-motivated, with the ability to multi-task, prioritise work and meet deadlines
• Be Flexible and adaptable to change
• Possess Positive ‘can do’ attitude
• Problem solver with a solutions mindset
• Be efficient, with excellent organisational skills and attention to detail
• Possess strong administrative and IT skills

Key Competencies

• Minimum of two to three years’ experience in a similar role within the Motor Industry
• Prior warranty experience with the Volkswagen Group would be a distinct advantage
• Possess a strong technical understanding
• Be fluent in verbal and written English
• Knowledge of ADP Kerridge would be a distinct advantage
• Full Clean Driving Licence

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay
• Store discount
• Wellness program

If you would like to be considered for this exciting opportunity please submit a CV & cover letter using the 'Apply Now' button above. 

Sheehy Motor Group is an Equal Opportunity Employer 

We do not require the assistance of third parties or Agencies - Thank you